(THE GIST OF PIB) Intelligent Grievance Monitoring System (IGMS) 2.0

(October-2023)

Recently, the union Minister of State (Independent Charge) Science & Technology, MoS Personnel, Public Grievances, Pensions launched the Intelligent Grievance Monitoring System (IGMS) 2.0

It is a public grievance portal and Automated Analysis in Tree Dashboard portal of the Department of Administrative Reforms and Public Grievances (DARPG).
It has been implemented by IIT Kanpur.
Objectives: The Dashboard provides instant tabular analysis of Grievances Filed & Disposed, State-wise & District-wise Grievances Filed & Ministry-wise data.
It will also help the officials identify the root cause of the grievance.
This portal will help the DARPG with creation of draft letter for selected scheme/ministry and expedite the grievance redressal process by the concerned ministry/department.
It has been enabled with Artificial intelligence (AI) capacity.

Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform available to the citizens 24x7 to lodge their grievances to the public authorities on any subject related to service delivery.
It is a single portal connected to all the Ministries/Departments of Government of India and States.
Every Ministry and States has role-based access to this system.
It is also accessible to the citizens through standalone mobile application downloadable through Google Play store and mobile application integrated with UMANG.
The status of the grievance filed in CPGRAMS can be tracked with the unique registration ID provided at the time of registration of the complainant.